With data-driven product design and our purpose-built, modern end-to-end tech stack, we help shoppers navigate one of the world’s largest catalog of home goods and ensure seamless, dependable deliveries to their homes.

What We Do

Wayfair Next Creative Technologists

A Platform for All Things Home

Wayfair Next Creative Technologists
We are building the preeminent platform for home. We are neither solely a retailer nor solely a marketplace. Instead we take on the harder but more valuable challenge to combine the best of both. We are a platform.
Wayfair Next Twelve Week Hack

Massive, Global Scale

Wayfair Next Twelve Week Hack
Our 3,000+ engineers are building the technology that powers an experience for tens of millions of customers every day – and we’re just getting started.
Wayfair Next Applied R&D

A Nimble, Cutting-Edge Approach

Wayfair Next Applied R&D
We’re proliferating data science and machine learning across all of Wayfair, automating the end-to-end workflow for building, deploying, and maintaining models at scale.

Our Teams

Build Wayfair’s mobile software ecosystem to support our fastest-growing customer channel.
Build complex consumer-facing and back-end systems that support every element of our business.
Connect our data platforms to guarantee scalability, reliability, and speed.
Guide new ideas from concept to launch and collaborate with engineers and designers to maximize impact.
Identify security flaws, build protective infrastructure, and ensure data privacy as part of a diverse engineering team.
Build and maintain the cloud infrastructure and core production systems.
Manage and support the systems that every Wayfairian uses daily.
Build scalable models that drive our proprietary systems using machine learning, computer vision, and NLP.
Work with cross-functional partners to build thoughtful experiences for our customers, suppliers, and workforce.
Wayfair Next AR
Learn about the ins and outs of technology and engineering at Wayfair on our official technology blog.

Featured Roles

Changing Tech. Changing Home.


Founded by two engineers, we’ve embraced a culture where we learn from failure, take calculated risks, make smart iterations, and have limitless ambition – all of which have enabled us to pioneer new technologies and set industry standards that are rapidly redefining the way customers shop for their homes. Come join over 3,000 technologists reimagining the e-commerce experience and building homegrown, breakthrough technologies, transforming an industry from product discovery to final delivery.
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Fiona says...
“An unwavering customer focus and deep roots in building a strong culture of innovation has helped pave the way for Wayfair as the clear leader in home – and it’s just the beginning. I look forward to being part of an incredible team and building upon this strong momentum as we continuously raise the bar in creating the best possible shopping experience for home.”
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Joe says...
“Wayfair has given me the opportunity to not only grow as an employee but as a person. Day in and day out I’m able to take on complex challenges and goals with amazing people from all walks of life. Choosing Wayfair has really been a career-defining decision that I would make over and over again.”
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Liliana says...
“My perfect role involves working with great people on a challenging problem, and using the best technology for it. I’ve found all of it on the Wayfair Fraud team, and there is even more in the broader organization. Here, I won’t get bored any time soon.”

What’s New

August 4, 2022
Last year, Aanan Contractor joined Wayfair as the Vice President of Technology for Storefront and Fintech & Loyalty. Today, she finds herself at the center of Wayfair's technology evolution and commitment to delivering incredible customer experiences. We had a few minutes to chat about her role at Wayfair, projects that she is working on, and what advice she has for aspiring female engineers.
3 Min Read
July 26, 2022
Some people hate roadmaps. They are a pain to put together, formatting is annoying, your plans will probably change next quarter, and who looks at these things anyway? As Drift CEO David Cancel said of a typical roadmap, “either I’m going to disappoint you by giving you exactly what we thought six months ahead of time was the best solution when it’s not, or by changing course and having lied to you.” While much of what Cancel says is true, because no roadmap is future-proof, I’d encourage any roadmap haters out there to think about it differently.
7 Min Read
July 14, 2022
Images from product reviews can inspire and inform our customers. We created a machine learning model that helps us in prioritizing the most helpful and good looking images on the product page.
7 Min Read
July 7, 2022
Last month, I had the opportunity to attend Shoptalk Europe in London. For those unfamiliar with the event, it has quickly become one of the top retail shows in the world and a personal favorite, thanks to its focus on retail and innovation.
1 Min Read
June 21, 2022
Consumers today count on user-generated content when shopping for products online. This includes review imagery posted by unbiased shoppers. In fact, for many, the content posted by fellow consumers offers the best validation and is vital to selecting the right items for the home when shopping online.
6 Min Read
June 7, 2022
It’s been 20 years since the world was introduced to Wayfair. Over this time, we’ve transformed the online retail furniture space. This industry disruption was driven by innovations that emerged across all areas of the company, fueled by vision and a gifted group of technologists with a shared desire—to innovate, experiment, and redefine the online retail experience.
7 Min Read
June 7, 2022
If you're a Wayfair customer or supplier, you have received our promotional and transactional messages. These come in a variety of flavors. For promotions, it could be a Thanksgiving/Black Friday sale or a Summer/July 4th deal. With transactional messages, the focus is on areas such as order updates, shipment confirmations, and cart abandonment messages.
9 Min Read
May 31, 2022
Wayfair and its subsidiary brands operate globally and we send out millions of marketing emails every day to communicate with our customers. To improve customer satisfaction and increase customer engagement, we have developed a new generation of daily sales email models (Nightingale) to make email sending decisions. The Nightingale model is built via a scalable retraining pipeline to serve different business needs across all regions and brands.
10 Min Read
May 17, 2022
Today, many companies rely heavily on third-party event tracking platforms for collecting event data. Perhaps the most well-known of these is Google Analytics. However, at Wayfair, we chose to go another route, largely eschewing the third-party vendor model to develop our own first-party event tracking platform. It’s called Scribe.
5 Min Read
May 11, 2022
On May 2nd, I had the pleasure to speak on a panel at the Global Conference put on by the Milken Institute. The topic was something that Wayfairians are intimately familiar with—“Retail's New Reality: Technology, Innovation, and Consumer Behavior.”
5 Min Read
April 26, 2022
The Time Informed Calibration process extends the capabilities of Wayfair’s customer models by converting raw model output to realistic probabilities and incorporating information on expected trends.
9 Min Read
April 19, 2022
When I first started learning about web development, I discovered an instant infatuation with design. I would scroll endlessly through Dribble, thinking that everything on there felt perfect and was in an untouchable realm of its own – one I didn’t feel worthy of entering. I think that’s in part why I was drawn to web development – I wanted to be in the presence of designers and get to touch those (seemingly) infallible creations they produced. My curiosity for both development and design eventually led me down a path of learning and self-discovery, a path which brought me to my current role as a creative technologist. If that name is new to you (or perhaps sounds like what programmers in the 1940s were called), I’m right there with you! I’m still getting used to it and discovering what the role is myself, so come along and I’ll share what I’ve uncovered in these dark and inky corridors!
5 Min Read
April 14, 2022
I recently had the honor of speaking at EmTech Digital, MIT Technology Review’s signature conference on artificial intelligence (AI) and business leadership. This isn’t my first time speaking at the conference, but it is my first time doing it in person.
3 Min Read
April 12, 2022
A few years back, Wayfair jumped into the microservices revolution feet-first. The results were dramatic. We had tons of activity—hundreds of Wayfair teams launched thousands of microservices. It was great to see so much enthusiasm for microservices, but it came at a cost. We had a lot of confusion about infrastructure permissions: for any given infrastructure resource, who was authorized to manage that resource?
7 Min Read
April 7, 2022
Have you considered contributing to open-source software but were not sure what the work entails? Maybe you heard some people even get paid to work on open source and are curious about where to begin. A good first step is to understand the common challenges and pitfalls that come with open-sourcing a new library, so you can avoid them. Come join me and the rest of the Dynamic Services team on our journey...to open source!
6 Min Read
April 5, 2022
As a technology company, Wayfair encourages all team members to roll up their sleeves and innovate. We take immense pride in how our work impacts customers and contributes to the business’s success. We also derive great satisfaction when a team member is recognized by the larger technology community.
2 Min Read
April 4, 2022
Suppliers are an integral part of Wayfair, and providing them with real-time and high-quality data with flexibility is important for our mission. Today I’m going to highlight two specific areas: how Wayfair is leveraging real-time data to provide suppliers with up-to-date sales information and how our team has tackled some of the problems that emerged along the journey.
9 Min Read
March 29, 2022
Every day, Wayfair customers sift through more than 33 million items. Their goal? To find the perfect items to create a home they love. It’s not a grueling and stressful search, and their success isn’t the result of good luck. It’s the byproduct of a technology team committed to enhancing the customer experience through cutting-edge solutions.
5 Min Read
March 22, 2022
Machine learning (ML) profoundly transformed the digital shopping experience for millions of people worldwide. We’ve seen this at Wayfair, where our teams are continuously delivering intelligent and improved experiences for our customers by integrating ML at every stage of their journey with us. Right now Wayfair is leveraging hundreds of ML applications, which on the outside are improving marketing campaigns, improving the visual merchandising of the products we sell, personalizing product recommendations, enabling high-quality customer service, and more.
6 Min Read
March 17, 2022
I’m excited to share that today INFORMS announced Wayfair received the 2022 INFORMS Prize, which recognizes businesses for their “sustained and enduring achievement and success of utilizing Operations Research (O.R.) and analytics into our organizational decision making.”
2 Min Read
March 16, 2022
When customers submit search queries, such as “ivory jute oriental,” it is essential for the search engine to understand which types of products they are looking for. In this case, the customer is likely shopping for an area rug. Equipped with this knowledge, we can tailor the search results page by displaying area rug-specific filters and banners and refine the search results by first showing area rugs. At Wayfair Search, the Query Classifier Model performs this task of real-time prediction of the desired product types based on user search queries. This blog post discusses how we designed, trained, and deployed this deep learning classification model at SearchTech.
8 Min Read
March 15, 2022
This week the Women in Cybersecurity (WICyS) Organization kicks off their ninth annual WICYS 2022 conference. For anyone not familiar with WICyS, it’s a global organization dedicated to the recruitment, retention, and advancement of women in cybersecurity. The summit is THE premier event for women in cybersecurity, a place where the energies of attendees come together and push the needle when it comes to the underrepresentation of women in cyber.
4 Min Read
March 10, 2022
“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it.” - Albert Einstein.
6 Min Read
March 8, 2022
Today is March 8 which is International Women’s Day. Every year on this date, the world celebrates the social, economic, cultural, and political achievements of women while calling for the continued acceleration in gender parity. As everyone takes a moment to reflect, the Wayfair Tech Blog team took a few minutes to sit down with Wayfair’s new Chief Technology (CTO), Fiona Tan, to get to know her and hear her thoughts on International Women’s Day.
2 Min Read
February 28, 2022
If you've ever wondered how important customer experience is to a brand, consider this statistic from PwC, "in the U.S., even when people love a company or product, 59% will walk away after several bad experiences, 17% after just one bad experience." That tells you everything you need to know.
4 Min Read
February 3, 2022
As you can imagine, Wayfair’s journey from a startup to being one of the world’s largest online shopping destinations for home didn’t occur by happenstance. Many factors fueled our success, including a passion for solving challenging problems through team innovation.
3 Min Read
December 22, 2021
Welcome, Wayfairians and open source enthusiasts. In this blog, I will share with you the building of our open-source hub for Wayfair, wayfair.github.io. The site is live right now, and I encourage everyone to visit. You can browse guides on getting started with OSS, read about featured projects we are watching in the Wayfair Open Source Program Office (OSPO); and find some practical tips and guidance which we hope will be of help to the entire OSS community.
6 Min Read
December 16, 2021
At Wayfair, we operate at a massive scale, which has led to tremendous growth over the last decade. During this time, we have increased our traffic more than twenty-fold. To keep pace and fulfil our technology platform needs, scaling has been vital. In fact, it’s been at the core of everything we do throughout this timeframe.
13 Min Read
December 14, 2021
Interviewing for a new job should be an exciting time, especially when it comes to a company like Wayfair. As you begin looking into a career here, I want to take a moment to emphasize that Wayfair is a great place to work. This starts with our commitment to innovation and constant experimentation, where taking smart risks is encouraged as we all strive to remain on the cutting-edge. Underlying this drive is a universal passion for learning and always providing customers with the most exceptional online experiences possible. Put it all together and what you have is an environment offering you endless opportunities to thrive.
10 Min Read