We’re passionate about all things Wayfair and are here to support our customers every step of the way, delivering on our mission to make shopping for home easy, fun, and stress-free.
What We Do
Build Long-Lasting Relationships
We know that no two customers are the same. We build customer loyalty by delivering personalized solutions.
Make Every Interaction Count
We meet customers where they are. Whether it’s over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable.
Find That Must-Have Item
We know that customers have questions. Whether it’s about the color of fabric, the size of the furniture, or style recommendations, we partner with our customers to find the perfect pieces for their homes.
Use Data to Find a Personalized Solution
We bring our tools and critical thinking together to efficiently find the best solution or products for our customers.
Our Teams
Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty.
Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping make good spaces great. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. The team grows both revenue and business customer loyalty through account acquisition, cultivating relationships, ongoing customer management, and closing sales.
With millions of products online, sometimes it can be hard to choose. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. Our Sales teams play a critical role in driving revenue and repeat business as we grow our company.
We put our people first and expect our managers to proactively support the growth and development of their teams. Through strong critical thinking and an ownership mindset, our management teams drive innovative solutions designed to scale our business and lead us into the future.
Scripts are for actors. Meet your real-life help.
At Wayfair, our goal has always been – and will always be – finding the right solutions for our customers. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow.
Shalee says..
“Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. The company allows me the autonomy to think outside the box and try to find new and innovative ways of doing things.”
Scott says...
“Wayfair encourages creative solutions and problem-solving and the customers are great!”
Lauren says...
“Wayfair truly invests heavily in employees who wish to further their careers. This is notable through our dedicated Leadership Development team whose role is to develop Wayfair employees at every level.”
What’s New
Zachary Fagiano, associate director of Risk and Insurance, plays a critical role in safeguarding Wayfair across the business. He leads workers’ compensation claims, major litigation matters, property insurance programs and contract compliance related to indemnification and insurance provisions. Zachary and his team have the unique opportunity to touch nearly every part of the business, helping Wayfair manage risk while supporting growth across the company.
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As a global sales trainer, Jae Grier focuses on equipping sales agents with the skills, confidence and product knowledge they need to drive revenue and deliver exceptional customer experiences. In this role, she designs and facilitates impactful training programs, identifies performance gaps and implements continuous learning strategies that support long-term success.
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As a terminal supervisor in McDonough, GA, Jami Brown leads the Home Delivery and Deluxing (HDO) teams. In this role, she partners closely with third-party carriers to ensure high-quality items and seamless delivery experiences for Wayfair customers. Known throughout the building as a go-to source for all things HDO, Jami brings deep expertise to every aspect of the operation, from setting up loadouts for drivers to coaching team members on survey importance and timely departures.
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As the General Manager of Professional Sales, Keith Reynolds leads the teams responsible for enrolling business customers, delivering seamless and high-quality onboarding experiences and providing sales support across both managed and unmanaged accounts. In this role, he advocates for his teams’ needs, whether that’s pushing for better tools, stronger strategies or solutions to roadblocks.
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For Perigold customers, a smooth delivery experience starts with people like Renee Singh.Renee is a Service Specialist II at Perigold, where she keeps a close eye on high-value orders to anticipate customer needs and ensure every order stays on track. She also supports customers directly through high-touch calls, offering clear guidance and steady support throughout their journey, from purchase to delivery.
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