What We Do
Build Long-Lasting Relationships
We know that no two customers are the same. We build customer loyalty by delivering personalized solutions.
Make Every Interaction Count
We meet customers where they are. Whether it’s over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable.
Find That Must-Have Item
We know that customers have questions. Whether it’s about the color of fabric, the size of the furniture, or style recommendations, we partner with our customers to find the perfect pieces for their homes.
Use Data to Find a Personalized Solution
We bring our tools and critical thinking together to efficiently find the best solution or products for our customers.
Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty.
Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping make good spaces great. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. The team grows both revenue and business customer loyalty through account acquisition, cultivating relationships, ongoing customer management, and closing sales.
With millions of products online, sometimes it can be hard to choose. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. Our Sales teams play a critical role in driving revenue and repeat business as we grow our company.
We put our people first and expect our managers to proactively support the growth and development of their teams. Through strong critical thinking and an ownership mindset, our management teams drive innovative solutions designed to scale our business and lead us into the future.
Scripts are for actors. Meet your real-life help.
At Wayfair, our goal has always been – and will always be – finding the right solutions for our customers. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow.
“Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. The company allows me the autonomy to think outside the box and try to find new and innovative ways of doing things.”
“Wayfair encourages creative solutions and problem-solving and the customers are great!”
“Wayfair truly invests heavily in employees who wish to further their careers. This is notable through our dedicated Leadership Development team whose role is to develop Wayfair employees at every level.”
September 15 through October 15 is Hispanic Heritage Month in the United States, an opportunity to celebrate the history, culture, and achievements of the Latinx and Hispanic communities. Stephanie Rivera Ortiz is one of the leaders of Latinx@Wayfair, an Employee Resource Group (ERG) for Latinx employees at Wayfair. We spoke to Stephanie about what Hispanic Heritage Month means to her and how everyone can get involved.
4 Min Read
At Wayfair, members of our award-winning customer service team understand that the customer’s experience is more than just a phone call – it takes compassion, empathy, and a desire to deliver the best experience possible, every step of the way. From October 4-8, Wayfair celebrated Customer Service Appreciation Week by speaking with five of our customer service consultants across the company, from Berlin to Oregon, Utah, and Galway, about who they are and what customer service means to them.
5 Min Read
When shopping for your home - it's personal. Home is where we unwind after a long day, where we spend quality time with family and friends. It’s where we play, entertain and, for many of us, it’s where we work. At Wayfair, we are focused on giving everyone the power to create spaces that are just right for them, and our award-winning Customer Service team plays an essential role in that. From sharing specialized product expertise for a home improvement project, or providing a delivery update for a much-anticipated crib, to being there to make it right if things go wrong, our team supports our customers every step of the way.
2 Min Read
Matt Cabral is no stranger to transitions. After nearly eight years of service in the United States Army, he transitioned from his position as Captain to enter civilian life and faced a pivotal moment shared by many of his fellow veterans: how to translate the experiences and invaluable skills he gained during his time in service to a new kind of workforce. To help make that transition, he turned to Hiring Our Heroes.
3 Min Read
University to the Workplace: One International Student's Journey to Finding the Right Career at Wayfair
This article is part of our "Employee Spotlight" series where we speak to and highlight some of the wonderful people who make up the Wayfair team.
2 Min Read