We’re passionate about all things Wayfair and are here to support our customers every step of the way, delivering on our mission to make shopping for home easy, fun, and stress-free.
What We Do
Build Long-Lasting Relationships
We know that no two customers are the same. We build customer loyalty by delivering personalized solutions.
Make Every Interaction Count
We meet customers where they are. Whether it’s over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable.
Find That Must-Have Item
We know that customers have questions. Whether it’s about the color of fabric, the size of the furniture, or style recommendations, we partner with our customers to find the perfect pieces for their homes.
Use Data to Find a Personalized Solution
We bring our tools and critical thinking together to efficiently find the best solution or products for our customers.
Our Teams
Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty.
Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping make good spaces great. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. The team grows both revenue and business customer loyalty through account acquisition, cultivating relationships, ongoing customer management, and closing sales.
With millions of products online, sometimes it can be hard to choose. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. Our Sales teams play a critical role in driving revenue and repeat business as we grow our company.
We put our people first and expect our managers to proactively support the growth and development of their teams. Through strong critical thinking and an ownership mindset, our management teams drive innovative solutions designed to scale our business and lead us into the future.
Scripts are for actors. Meet your real-life help.
At Wayfair, our goal has always been – and will always be – finding the right solutions for our customers. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow.
Shalee says..
“Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. The company allows me the autonomy to think outside the box and try to find new and innovative ways of doing things.”
Scott says...
“Wayfair encourages creative solutions and problem-solving and the customers are great!”
Lauren says...
“Wayfair truly invests heavily in employees who wish to further their careers. This is notable through our dedicated Leadership Development team whose role is to develop Wayfair employees at every level.”
What’s New
Leadership is often defined by consistency, care and the ability to bring out the best in others. That’s exactly what you’ll find in Danielle Bradley, manager of Home Delivery and Returns at Wayfair’s Romeoville facility. Known for her commitment to excellence and people-first mindset, Danielle has played a key role in driving engagement, improving processes, and building a strong culture of safety and support.
4 Min Read
Great engineering is as much about mindset as it is about skill, and Matt Kearney brings both in equal measure. As a Software Engineer II at Wayfair, Matt has spent the past year and a half making a meaningful impact through his sharp problem-solving, ownership of complex challenges and consistently positive approach to teamwork.
2 Min Read
Over the past eight years at Wayfair, Alexandra Murray has worn many hats—each one building on her deep curiosity, versatility and drive to improve how teams work together. From Sales to Supplier Services to her current role in Finance, she’s become known for her ability to lead with clarity and care.
3 Min Read
Great leaders don’t just drive performance—they inspire growth and bring out the best in others. Dr. Zac Kostusyk, Lead Manager of Management, Leadership and Coaching, embodies this every day at Wayfair. Known for his thoughtful leadership and unwavering commitment to his team’s growth, Zac was recently recognized by a colleague as a truly uplifting force within his role.
4 Min Read
Great leadership and a dedication to excellence can make all the difference in a fast-paced environment. Herlin Languasco Sterling, Team Lead in the Receiving Department at our Jacksonville, FL facility, exemplifies both. Herlin’s commitment to growth and customer satisfaction has set her apart, earning well-deserved recognition.
2 Min Read