Wayfair Tech Blog
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September 28, 2022
As the CTO of Wayfair, Fiona Tan leads the our global technology organization responsible for shaping market-leading experiences for the company’s 30 million plus customers, 14,000 suppliers and thousands of employees.
September 20, 2022
Wayfair recently celebrated a significant milestone. I’ll give you a hint-it was featured in a roundup of the top 20 innovations from Wayfair’s first two decades of operation. The answer is Wayfair’s new homegrown warehouse management system (WMS), Nexus.
September 13, 2022
Style transfer: How Wayfair leverages customer browse activity in one furniture category to inform recommendations for a category they have never shopped before.
September 6, 2022
Erika Frost says that science “was in the air” at her childhood home in Colorado.
September 1, 2022
Not everyone wants to speak with someone when they need to set up a return or report an issue with their order. We built an NLP-powered Virtual Assistant to provide our customers a fast and easy option that’s available 24/7 to resolve their service-related issues.
August 30, 2022
Advertisements are a key aspect of Wayfair’s marketing and growth strategy. Powering each of these ads is a plethora of data - product name, description, price, quantity - all used to maximize RoAS (Return On Advertising Spend) and present the highest quality ads to potential and returning customers. As one might expect, managing this data is no easy task. Different teams handle different subsets of data, and each has its unique platform and way of providing access.
August 23, 2022
One of the industry events I look forward to most every year is the Women of Silicon Valley. Whether you are at the apex of your career, at the beginning, or somewhere in between, this is a great event for any woman in technology.
August 18, 2022
In part one of this two blog series, we presented our first group of top innovations from Wayfair's first two decades. Highlights included the introduction of next-gen online and in-store experiences powered by mixed, augmented, and virtual reality, new and innovative online advertising techniques, and one of our latest efforts, the Automatic Image Description Engine (AIDE).
August 10, 2022
Innovative businesses are always in search of new features and solutions that can transform the customer experience. When a new idea emerges, developers will often work at an accelerated pace, taking calculated shortcuts to prove the value of the concept in as short a time as possible. At this point, the mantra is, “Why exhaust long cycles on something that may ultimately fall short of expectation?”