We drive the end-to-end strategy through understanding our customers and partners to build the future of e-commerce. These teams leverage data-driven approaches to build world-class experiences and relationships for our customers, partners, and employees.
What We Do
Category Management for the Future
We are rethinking strategy for thousands of product categories offered across all business channels and tens of millions of products, creating a new approach to partnerships with suppliers across the globe.
Strategy & Analytics
We use sophisticated analytical methods to optimize our product categories, build and oversee our dynamic pricing systems, and gather and analyze competitive information to ensure all customers can find and purchase what they need.
We’re Our Own Agency
We create and build every single creative asset our customers see – from print, digital, and even television on a global level. We are changing the way customers experience e-commerce and revolutionizing what it means to be a household brand.
Next-Generation Merchandising
We apply cutting-edge personalization, automation, and 3D imagery while reimagining traditional retail strategies to serve our customers.
Our Teams
Sets and executes the strategy for product categories, develops and nurtures partner relationships, and drives better selection and inventory for our customers.
Optimizing Wayfair’s bottom line while navigating complex and strategic business opportunities.
Building an inclusive and innovative organization that empowers all Wayfairians to work at their full potential.
Onboard and maintain our vast product catalog, developing strategies to guide our customers through our large selection and help them find exactly what they need.
Highly quantitative and analytical, our marketing teams optimize all of our channels to provide the organization with cutting-edge strategies to attract, acquire, and retain customers.
One of the retail industry’s largest in-house creative agencies fueling all forms of on-site and off-site marketing and communication with our customers.
Steering the growth and profitability across the business leveraging technology, data, and economic models.
The foundation of our home.
There is an old saying that the whole is greater than the sum of its parts – and that’s us. From revolutionizing Human Resources to being our own in-house creative agency, we work cross-functionally and collaboratively to ensure that our customers, partners, and employees have everything they need to build the best home, the best business, and the best career.
KeyAnna says...
“I have been able to do some amazing work at Wayfair because there are smart, committed people here who have a passion for tackling seemingly impossible problems and finding solutions, especially when it comes to our people, communities, and customers.”
Anthony says...
“I think some of the work being done here is one of a kind because we have really great people – from leadership to early career and out in the field – who bring creativity and great ideas to the table that aren’t found anywhere else.”
Ashleigh says...
“What I love most about Wayfair is that I honestly learn something new every day. I enjoy that the needs of the business change quickly, I’m pushed to take risks and move fast, and I have a strong team and set of peers to push my thinking. It is constant professional and personal growth alongside a group of talented, kind colleagues.”
What’s New
For Perigold customers, a smooth delivery experience starts with people like Renee Singh.Renee is a Service Specialist II at Perigold, where she keeps a close eye on high-value orders to anticipate customer needs and ensure every order stays on track. She also supports customers directly through high-touch calls, offering clear guidance and steady support throughout their journey, from purchase to delivery.
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At Wayfair, sustainability is built into how we move products, serve customers and plan for the future. In partnership with Prologis and Station A, Wayfair is working to turn its fulfillment centers in Perris, California and Romeoville, Illinois into renewable energy hubs that generate and store clean power on site. These projects help to reduce emissions, lower costs and strengthen the resilience of our logistics network.
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At Wayfair, we believe that home extends beyond four walls. It’s the neighborhoods where our teams work every day, the people who live alongside us and the local organizations helping others find stability and belonging. This year, we are proud to continue the Wayfair Neighborhood Fund with expanded reach and our largest investment yet.
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Behind each price tag, there’s a problem-solver like Ian Whittle. A Technology Lead on our Pricing team, Ian has spent the last four years turning complex data into the product prices customers see every day. His work goes beyond calculations — his team builds and maintains the systems that deliver those prices at massive scale, keeping everything seamless and accurate.
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Working in a fast-paced customer service environment requires a consistent standard of excellence. As a Service Supervisor at Wayfair’s Athens Center of Excellence in Georgia, Sadie Mooney leads a team of seven Frontline Service Agents, guiding daily operations and ensuring every customer interaction reflects our commitment to exceptional service.
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For Elisa Maynez, success comes from staying focused on what matters most — growth, collaboration and positive impact. As a Global Bilingual Trainer, she’s known for fostering engaging learning experiences that help teams thrive. Her collaborative approach and focus on continuous improvement help build consistency and quality across Wayfair’s training programs worldwide.
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In customer advocacy, communication makes all the difference — and Mandy Farah knows it well. As a Service Specialist II on Wayfair’s Service Security team, she’s spent the past four years helping protect our customers and their shopping experience. From reviewing transactions for potential fraud to helping customers resolve order issues, Mandy approaches every interaction with empathy and care, making sure every customer feels supported and secure.
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For Philip Mikulik, Senior Manager of Safety & Security Operations, safety is personal — it’s about protecting people, not just enforcing rules.
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At the intersection of global trade and compliance, Alexi Peckham, Senior Manager of Freight Compliance, has carved out a career defined by teamwork, growth and a commitment to building strong foundations.
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For Ronan Cribbin, analytics is more than numbers on a page — it’s a way to connect people, simplify complexity and drive collaboration.
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