We drive the end-to-end strategy through understanding our customers and partners to build the future of e-commerce. These teams leverage data-driven approaches to build world-class experiences and relationships for our customers, partners, and employees.
What We Do
Category Management for the Future
We are rethinking strategy for thousands of product categories offered across all business channels and tens of millions of products, creating a new approach to partnerships with suppliers across the globe.
Strategy & Analytics
We use sophisticated analytical methods to optimize our product categories, build and oversee our dynamic pricing systems, and gather and analyze competitive information to ensure all customers can find and purchase what they need.
We’re Our Own Agency
We create and build every single creative asset our customers see – from print, digital, and even television on a global level. We are changing the way customers experience e-commerce and revolutionizing what it means to be a household brand.
Next-Generation Merchandising
We apply cutting-edge personalization, automation, and 3D imagery while reimagining traditional retail strategies to serve our customers.
Our Teams
Sets and executes the strategy for product categories, develops and nurtures partner relationships, and drives better selection and inventory for our customers.
Optimizing Wayfair’s bottom line while navigating complex and strategic business opportunities.
Building an inclusive and innovative organization that empowers all Wayfairians to work at their full potential.
Onboard and maintain our vast product catalog, developing strategies to guide our customers through our large selection and help them find exactly what they need.
Highly quantitative and analytical, our marketing teams optimize all of our channels to provide the organization with cutting-edge strategies to attract, acquire, and retain customers.
One of the retail industry’s largest in-house creative agencies fueling all forms of on-site and off-site marketing and communication with our customers.
Steering the growth and profitability across the business leveraging technology, data, and economic models.
The foundation of our home.
There is an old saying that the whole is greater than the sum of its parts – and that’s us. From revolutionizing Human Resources to being our own in-house creative agency, we work cross-functionally and collaboratively to ensure that our customers, partners, and employees have everything they need to build the best home, the best business, and the best career.
KeyAnna says...
“I have been able to do some amazing work at Wayfair because there are smart, committed people here who have a passion for tackling seemingly impossible problems and finding solutions, especially when it comes to our people, communities, and customers.”
Anthony says...
“I think some of the work being done here is one of a kind because we have really great people – from leadership to early career and out in the field – who bring creativity and great ideas to the table that aren’t found anywhere else.”
Ashleigh says...
“What I love most about Wayfair is that I honestly learn something new every day. I enjoy that the needs of the business change quickly, I’m pushed to take risks and move fast, and I have a strong team and set of peers to push my thinking. It is constant professional and personal growth alongside a group of talented, kind colleagues.”
What’s New
In celebration of Global Volunteer Month, Wayfair’s Social Impact Team recently hosted a volunteer “pitch” event where four teams of Wayfairians came together to help two local nonprofits: Housing Families and Fenway Community Development Corporation. Each of these organizations share our belief in creating a sense of home for all, and in partnering together, we knew we could confidently make a positive impact in our local community.
3 Min Read
Wayfair Professional recently teamed up with Pinterest to kick off Boston Design Week 2024 as the first event in a two-week series at the AllModern store in Dedham, MA. Boston Design Week seeks to increase public appreciation of all aspects of design, highlighting the vital role design plays in our lives and bringing new audiences to a wide array of design industries and organizations.
2 Min Read
Ever wonder what's "behind the box" that holds your favorite new armchair or table lamp? Our Behind the Box series lets you meet the leaders at Wayfair making Home possible.
5 Min Read
At Wayfair, we celebrate our employees who are dedicated to supporting safe, accessible housing in their local communities. Since July of 2022, Wayfair employees have been working with the local Habitat for Humanity affiliate representing Greater Boston on a project based in Malden, MA. After 35 years of building homes in Boston neighborhoods and nearby suburbs, Habitat for Humanity Greater Boston began looking for opportunities to build homes in communities north of Boston.
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Ever wonder what's "behind the box" that holds your favorite new armchair or table lamp? Our Behind the Box series lets you meet the leaders at Wayfair making Home possible.
4 Min Read
Building relationships with suppliers is a core part of how Wayfair’s business operates, and trade shows are an industry hub for learning, communicating and evolving our product offerings. At Wayfair, we strive to be the number one destination for Home - which means we want to offer not only what is standard, but what is fresh and trending.
2 Min Read
Ever wonder what’s “behind the box” that holds your favorite new armchair or table lamp? Our Behind the Box series lets you meet the leaders at Wayfair making Home possible.
4 Min Read
This article is part of our series "Conversations with Creatives," where we connect with the talented individuals of Wayfair’s creative teams to hear their insights and share their perspectives on their roles, their experiences, and what makes Wayfair a destination for creatives of every kind.
3 Min Read
There is no ignoring the fact that 2021 proved to yet again be a year full of challenges and uncertainty for us all, including for the communities where we live, work, and play who continue to feel the many impacts of this global disruption. This is no different for the neighborhood around our own Boston headquarters – affectionately known as our “Wayborhood’ – which has felt the absence of business from office workers, many of whom have been working remotely throughout the pandemic.
4 Min Read
Jennifer Phillips and Kristin Filippelli never considered themselves “runners,” but when the COVID-19 pandemic hit and gyms closed, they both were in search of ways to keep themselves going. Both are colleagues on the Partner Operations team at Wayfair who partner with Wayfair’s suppliers to provide consumers with the products they love through an exceptional customer experience. When they each found out that they were training for the 2021 Boston Marathon, they joined forces to mobilize their team and amplify their impact.
2 Min Read