What We Do
Best-in-Class Logistics Network
Our collaborative, innovative workforce is at the center of all we do, and the reason why we win.
Redefining Home Delivery
Getting millions of orders to our customers’ doors is the heart of what we do. Whether it’s that perfect lamp or a brand-new sofa, we are dedicated to ensuring a high-quality delivery experience for every customer and every order.
Changing Customer Service
As part of our warehouse team, you’ll impact millions of customers around the globe. Through constant problem solving, you’ll work on getting the right product to the right place, at the right time, ensuring our customers shop with us again and again.
We believe in the power of people to drive our global fulfillment network. As part of the Logistics Management team, you’ll be leading, growing, and supporting the teams that bring our operations to life, collaborating with dynamic teams across the business to drive efficiency and growth.
From armchairs to zebra-print rugs.
We’ve changed the way customers shop for their homes – but did you know we’ve changed the way things get there? From the point of manufacture to your doorstep, whether it’s a mug or a Jacuzzi, our teams work tirelessly to get those must-have products to you as quickly and efficiently as possible.
“Wayfair has provided me with opportunities to work on high-visibility projects that improve customer experience. I get to collaborate, work, and learn from high-caliber professionals from Canada, U.S., and Europe.”
“Wayfair encourages entrepreneurial leadership and does not hesitate to invest in your growth as a leader. Wayfair has demonstrated that they truly care for their associates and work diligently to ensure that every voice is heard and valued.”
“Wayfair truly promotes development and learning, and I was able to grow my skill set and knowledge and became the terminal manager after a year in my role. I continue to learn daily through my peers and across the network. We are one Wayfair!”
September 15 through October 15 is Hispanic Heritage Month in the United States, an opportunity to celebrate the history, culture, and achievements of the Latinx and Hispanic communities. Stephanie Rivera Ortiz is one of the leaders of Latinx@Wayfair, an Employee Resource Group (ERG) for Latinx employees at Wayfair. We spoke to Stephanie about what Hispanic Heritage Month means to her and how everyone can get involved.
4 Min Read
At Wayfair, members of our award-winning customer service team understand that the customer’s experience is more than just a phone call – it takes compassion, empathy, and a desire to deliver the best experience possible, every step of the way. From October 4-8, Wayfair celebrated Customer Service Appreciation Week by speaking with five of our customer service consultants across the company, from Berlin to Oregon, Utah, and Galway, about who they are and what customer service means to them.
5 Min Read
When shopping for your home - it's personal. Home is where we unwind after a long day, where we spend quality time with family and friends. It’s where we play, entertain and, for many of us, it’s where we work. At Wayfair, we are focused on giving everyone the power to create spaces that are just right for them, and our award-winning Customer Service team plays an essential role in that. From sharing specialized product expertise for a home improvement project, or providing a delivery update for a much-anticipated crib, to being there to make it right if things go wrong, our team supports our customers every step of the way.
2 Min Read
Matt Cabral is no stranger to transitions. After nearly eight years of service in the United States Army, he transitioned from his position as Captain to enter civilian life and faced a pivotal moment shared by many of his fellow veterans: how to translate the experiences and invaluable skills he gained during his time in service to a new kind of workforce. To help make that transition, he turned to Hiring Our Heroes.
3 Min Read
University to the Workplace: One International Student's Journey to Finding the Right Career at Wayfair
This article is part of our "Employee Spotlight" series where we speak to and highlight some of the wonderful people who make up the Wayfair team.
2 Min Read