What We Do
Best-in-Class Logistics Network
Our collaborative, innovative workforce is at the center of all we do, and the reason why we win.
Redefining Home Delivery
Getting millions of orders to our customers’ doors is the heart of what we do. Whether it’s that perfect lamp or a brand-new sofa, we are dedicated to ensuring a high-quality delivery experience for every customer and every order.
Changing Customer Service
As part of our warehouse team, you’ll impact millions of customers around the globe. Through constant problem solving, you’ll work on getting the right product to the right place, at the right time, ensuring our customers shop with us again and again.
We believe in the power of people to drive our global fulfillment network. As part of the Logistics Management team, you’ll be leading, growing, and supporting the teams that bring our operations to life, collaborating with dynamic teams across the business to drive efficiency and growth.
From armchairs to zebra-print rugs.
We’ve changed the way customers shop for their homes – but did you know we’ve changed the way things get there? From the point of manufacture to your doorstep, whether it’s a mug or a Jacuzzi, our teams work tirelessly to get those must-have products to you as quickly and efficiently as possible.
“Wayfair has provided me with opportunities to work on high-visibility projects that improve customer experience. I get to collaborate, work, and learn from high-caliber professionals from Canada, U.S., and Europe.”
“Wayfair encourages entrepreneurial leadership and does not hesitate to invest in your growth as a leader. Wayfair has demonstrated that they truly care for their associates and work diligently to ensure that every voice is heard and valued.”
“Wayfair truly promotes development and learning, and I was able to grow my skill set and knowledge and became the terminal manager after a year in my role. I continue to learn daily through my peers and across the network. We are one Wayfair!”
Jennifer Phillips and Kristin Filippelli never considered themselves “runners,” but when the COVID-19 pandemic hit and gyms closed, they both were in search of ways to keep themselves going. Both are colleagues on the Partner Operations team at Wayfair who partner with Wayfair’s suppliers to provide consumers with the products they love through an exceptional customer experience. When they each found out that they were training for the 2021 Boston Marathon, they joined forces to mobilize their team and amplify their impact.
2 Min Read
With our global headquarters located in Boston’s Back Bay, we are constantly inspired and energized by the outstanding academic and entrepreneurial work being done all around us. Boston is steeped in history and education — some of its oldest institutions are its world-class universities. By comparison Wayfair is a relative newcomer, yet much like our neighbors in the academic world we’ve shared a love for experimentation and learning since the start.
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Cindy Woodson Recounts Her Heritage Journey with WayNative Employee Resource Group in Light of Native American Heritage Month
November is Native American Heritage Month in the United States, an opportunity to celebrate the richness of Native and Indigenous history, culture, and traditions. WayNative, Wayfair’s North American Native and Indigenous Employee Resource Group (ERG), focuses on creating an inclusive environment that supports indigenous populations and offers a space for conversation within the community.
2 Min Read
September 15 through October 15 is Hispanic Heritage Month in the United States, an opportunity to celebrate the history, culture, and achievements of the Latinx and Hispanic communities. Stephanie Rivera Ortiz is one of the leaders of Latinx@Wayfair, an Employee Resource Group (ERG) for Latinx employees at Wayfair. We spoke to Stephanie about what Hispanic Heritage Month means to her and how everyone can get involved.
4 Min Read
At Wayfair, members of our award-winning customer service team understand that the customer’s experience is more than just a phone call – it takes compassion, empathy, and a desire to deliver the best experience possible, every step of the way. From October 4-8, Wayfair celebrated Customer Service Appreciation Week by speaking with five of our customer service consultants across the company, from Berlin to Oregon, Utah, and Galway, about who they are and what customer service means to them.
5 Min Read