Tony Cheng

Tony Cheng

August 17, 2023
“Griffin” learns from millions of customer interactions daily to continuously improve customer experience and engagement.
7 Min Read
May 31, 2022
Wayfair and its subsidiary brands operate globally and we send out millions of marketing emails every day to communicate with our customers. To improve customer satisfaction and increase customer engagement, we have developed a new generation of daily sales email models (Nightingale) to make email sending decisions. The Nightingale model is built via a scalable retraining pipeline to serve different business needs across all regions and brands.
10 Min Read