A workplace that reflects our values.
No matter who you are, Wayfair is a place where you can bring your whole self. We know that our unique perspectives make us stronger, smarter, and well positioned for success.
Our Purpose & Inclusion Mission
At Wayfair, our mission is to drive positive change and empower the creation of strong, supportive communities, both within our workplace and in external communities.
Purpose at Wayfair
Purpose is the ways in which Wayfair shows up and makes a positive difference in our communities. We aim to bring both positive change to our communities and tangible value to the business by leading initiatives focused on supporting housing and a sense of home for all.
Inclusion at Wayfair
Inclusion is ensuring that we're creating an environment where employees bring their full selves to work. Inclusion is not only core to our values, but can also help us unlock the full potential of Wayfair’s workforce. We win together when employees feel they are in supportive spaces. Employees contribute more when they feel safe, which in turn sparks innovation and allows teams to always improve and drive the best results possible.
We seek to create a culture of belonging for our employees through our commitment to diversity, equity and inclusion. We foster an inclusive and engaged global community through education and awareness programming, by building systems and policies that support and enhance a culture of inclusion and recognition, and by bolstering community organizations and partnerships that help create a more equitable society.
What’s New
As a global sales trainer, Jae Grier focuses on equipping sales agents with the skills, confidence and product knowledge they need to drive revenue and deliver exceptional customer experiences. In this role, she designs and facilitates impactful training programs, identifies performance gaps and implements continuous learning strategies that support long-term success.
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As a terminal supervisor in McDonough, GA, Jami Brown leads the Home Delivery and Deluxing (HDO) teams. In this role, she partners closely with third-party carriers to ensure high-quality items and seamless delivery experiences for Wayfair customers. Known throughout the building as a go-to source for all things HDO, Jami brings deep expertise to every aspect of the operation, from setting up loadouts for drivers to coaching team members on survey importance and timely departures.
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This winter, Wayfair is bringing comfort and inspiration to the heart of Boston as the presenting sponsor of the Frostival Lodge furnished by Wayfair, a new shoppable pop-up experience in Copley Square created in partnership with Meet Boston. Visitors will also be able to explore and shop the curated assortment featured in the Frostival Lodge online.
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As the General Manager of Professional Sales, Keith Reynolds leads the teams responsible for enrolling business customers, delivering seamless and high-quality onboarding experiences and providing sales support across both managed and unmanaged accounts. In this role, he advocates for his teams’ needs, whether that’s pushing for better tools, stronger strategies or solutions to roadblocks.
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For Perigold customers, a smooth delivery experience starts with people like Renee Singh.Renee is a Service Specialist II at Perigold, where she keeps a close eye on high-value orders to anticipate customer needs and ensure every order stays on track. She also supports customers directly through high-touch calls, offering clear guidance and steady support throughout their journey, from purchase to delivery.
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At Wayfair, sustainability is built into how we move products, serve customers and plan for the future. In partnership with Prologis and Station A, Wayfair is working to turn its fulfillment centers in Perris, California and Romeoville, Illinois into renewable energy hubs that generate and store clean power on site. These projects help to reduce emissions, lower costs and strengthen the resilience of our logistics network.
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At Wayfair, we believe that home extends beyond four walls. It’s the neighborhoods where our teams work every day, the people who live alongside us and the local organizations helping others find stability and belonging. This year, we are proud to continue the Wayfair Neighborhood Fund with expanded reach and our largest investment yet.
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Behind each price tag, there’s a problem-solver like Ian Whittle. A Technology Lead on our Pricing team, Ian has spent the last four years turning complex data into the product prices customers see every day. His work goes beyond calculations — his team builds and maintains the systems that deliver those prices at massive scale, keeping everything seamless and accurate.
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Working in a fast-paced customer service environment requires a consistent standard of excellence. As a Service Supervisor at Wayfair’s Athens Center of Excellence in Georgia, Sadie Mooney leads a team of seven Frontline Service Agents, guiding daily operations and ensuring every customer interaction reflects our commitment to exceptional service.
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At Wayfair, we believe that everyone deserves to feel at home — and that belief was at the heart of our recent collaboration in Chicago, Illinois.
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Connect With Community
Created by and for Wayfair employees, our ERGs and Community Groups are open to all employees looking to bond over shared interests. These groups create inclusive spaces for community building, networking, and professional development.
What Our People Are Saying
Amanda, Women+@Work ERG
“One of the biggest honors of my career has been the opportunity to co-lead the Women+@Wayfair Employee Resource Group of Boston. Each day, I am inspired by the incredible talent, resilience, and grit of women+ at Wayfair. Our goal is to provide a meaningful framework and forum for the women+ communities at Wayfair to celebrate, learn, and amplify action.”
Amber, WayBlack ERG
“I love being a lead for WayBlack Bryan. This gives us the opportunity to speak to colleagues around the company, educating them on the importance of respecting all of the talent that Black/African Americans bring to the company. Being able to use both of my passions of advocating for Black people and teaching/training our allies the best way to help their teams grow and adapt makes my career fulfilling, and I am so thankful for that.”