Purpose for Every Home
Welcome to Wayfair’s fourth annual Corporate Responsibility (CR) Report. This report highlights how we drive meaningful change by supporting our communities, empowering our people, and reducing our environmental impact.
Corporate Responsibility
Through our Corporate Responsibility program, we’re addressing how our company impacts both the planet and society. Our three pillars – Our Communities, Our People, and Our Planet – bring our purpose to life and provide a framework for meaningful, long-lasting impact.
Our Communities
Supporting Housing & a Sense of Home for AllWe believe that everyone deserves to have the feeling of home and drive our social impact strategy with that top of mind. We leverage partnerships with on-the-ground organizations, as well as the giving spirit of Wayfairians to support the communities where we live and work.
Our People
Building a Sense of BelongingOur vision is a Wayfair culture where every employee, present and future, is seen, valued, and invited to contribute to that feeling of home. We focus on making Wayfair a more diverse and equitable place and enabling employee growth and input across the business.
Our Planet
Protecting Our Shared HomeWe are doing our part to protect the planet as a home for future generations and are addressing emissions and waste throughout our supply chain. We are also empowering customers to make sustainable purchasing decisions through our Shop Sustainably program.
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“In 2024, we continued to make meaningful progress on the commitments that define us — from advancing sustainability and community partnerships to investing in our employees’ wellbeing. These efforts are not separate from our business strategy; they are at the heart of it.
As we look ahead, we remain committed to integrating corporate responsibility into our business. We are proud of the work we’ve done in the past year and proud to be the destination for all things home.”
-Kate Gulliver, Chief Financial Officer & Chief Administrative Officer
As we look ahead, we remain committed to integrating corporate responsibility into our business. We are proud of the work we’ve done in the past year and proud to be the destination for all things home.”
-Kate Gulliver, Chief Financial Officer & Chief Administrative Officer
2024 By The Numbers
Our Communities
Wayfair is committed to making a positive impact by strengthening communities and supporting those in need.
$120,000
Awarded through 12 grants to our warehouse locations via the Wayfair Neighborhood Fund in 2024, which directs grants to organizations supporting people on their journey to home.
2,000+
Hours volunteered by Wayfairians through their Paid Day of Service.
$150,000
donated to Connections for the Homeless to celebrate the opening of our first Wayfair store in Wilmette
120+
Wayfairians contributed to eight Habitat for Humanity builds across North America.
Our People
Wayfair’s Talent organization drives success by enabling employees to do their best work every day. Wayfair’s People Principles guide how we operate as individuals, teams, and a company.
We expanded employee benefits, including enhanced adoption support, a new backup care program, and global financial counseling — all part of our commitment to support our employees through every stage of life and helping them thrive both personally and professionally.
360+ employees donated to over 300 nonprofits through Wayfair’s Employee Match Program.
We hosted numerous events across our global offices to bring employees together, celebrate diverse cultures, and strengthen our workplace community.
We strengthened our risk and training programs to create a safer, more resilient workplace through our Global Safety and Security team.
Our Planet
Wayfair is committed to reducing our environmental impact and building a more sustainable future. We partner with third-party experts and key stakeholders across our operations, supply chain, and customer networks to drive change.
88%
Recyclability rate for purchased packaging.
20 MW
Of power is covered by contracted energy offtake from our second VPPA, announced in 2024. Our two VPPAs are projected to offset over 90% of our 2024 Scope 2 emissions.
54%
Operational waste diverted from landfill and incineration.
What's New
Wayfair is proud to share its 2024 Corporate Responsibility Report, titled “Purpose for Every Home,” detailing a year of progress and meaningful investments in its people, communities, and the planet. The report outlines key achievements that reflect how the company is embedding purpose into its business and driving measurable impact.
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This Earth Day, we’re highlighting the meaningful work our Shop Sustainably™ partners are doing to build a better, more responsible future for home and for the planet.
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Our hearts go out to all those impacted by the devastating wildfires in Southern California, including our colleagues, customers, and the broader community in the affected areas.
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Bravo Fan Fest is an immersive experience that brings Bravo fans together for a unique look into the shows they love, allows them to connect with some of their favorite Bravolebrities and participate in engaging panels. As an official sponsor of the event, Wayfair had a unique opportunity to immerse fans into the Bravoverse, all while showcasing Wayfair’s furniture and décor.
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At Wayfair we believe everyone has a right to feel at home, including those experiencing homelessness. With the opening of our first-ever Wayfair store in Wilmette, Illinois, Wayfair is proud to partner with Connections for the Homeless (Connections), a local Chicago area nonprofit aimed at ending homelessness.
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For Marine Lance Corporal Alberto Flores Jr., a comfortable, accessible home is essential for regaining his freedom and independence. In 2005, while on his second combat deployment in Ramadi, Iraq, LCPL Flores sustained severe injuries to his right leg, ultimately requiring an amputation below the knee. This life-changing injury not only affected his physical abilities but also transformed his family’s daily life and routines, creating a need for a home that fosters both comfort and independence.
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This article is part of our "Sustainable Suppliers" series, a collection of ongoing conversations with our Shop Sustainably™ supplier partners who are doing their part to create a more sustainable future for our planet.
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Wayfair values creating a sense of home for all, even for those who are experiencing homelessness. Since 2021, Wayfair has partnered with Community Solutions to support the Built for Zero movement, a national effort to measurably reduce and end homelessness. Community Solutions was one of the first recipients of Wayfair’s Neighborhood Fund, which launched in 2023.
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Building trust within your teams has proven to be a successful tactic in employee success and team morale. Along her career journey, Shardé Marchewski, Global Head of Purpose & Inclusion, has seen a variety of leadership methods, some of which have worked, some of which haven’t. What has always worked in her experience is building trust among your teams. As the leader of Wayfair’s Purpose & Inclusion team, she believes in making sure trust is at the forefront of her leadership style. Learn more about the importance of trust in leadership and how Shardé builds a trusting relationship between her and her team.
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At Wayfair, we're dedicated to protecting the one home we all share: our planet. Two years ago, we set our first public goal of reducing our Scope 1 & 2 emissions by 63% by 2035.
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