As a global sales trainer, Jae Grier focuses on equipping sales agents with the skills, confidence and product knowledge they need to drive revenue and deliver exceptional customer experiences. In this role, she designs and facilitates impactful training programs, identifies performance gaps and implements continuous learning strategies that support long-term success.
A key part of Jae’s work is creating an environment where learners feel empowered to grow quickly and confidently apply new skills. Her ultimate goal is to build high-performing sales teams that know how to connect with customers and succeed with confidence.
Read on to learn more about how Jae combines strategy and energy to elevate the sales training experience.
What do you enjoy most about working at Wayfair?
The people, without question. I’m surrounded by talented, driven colleagues who genuinely want to see each other succeed, and that kind of culture makes a difference. I also appreciate that innovation is encouraged.
If you have an idea that improves the learner experience or business outcomes, your voice is heard. Knowing that the work we do directly influences both employee growth and customer satisfaction is incredibly motivating.
What’s the best piece of career advice you’ve received, and how has it impacted you?
The best advice I’ve received is to master the role you’re in before chasing the next one. That mindset has helped me stay present, focus on building real expertise and approach every opportunity with intention. Instead of rushing toward titles, I’ve prioritized growth, feedback and measurable impact. It’s made me a stronger professional and positioned me well for future leadership.
What piece of advice would you give to new hires at Wayfair?
Be curious and take ownership of your learning from day one. Ask questions, seek feedback often and don’t be afraid to stretch outside your comfort zone — that’s where the real growth happens.
What are you doing when you aren’t working?
When I’m off the clock, I’m usually spending quality time with my daughter, traveling to new places or trying restaurants that turn into new favorites. I love experiences that broaden my perspective, so whether it’s a quick weekend getaway or a thoughtfully planned trip, I’m all-in.
What did you want to be when you grew up?
Growing up, I was drawn to careers where I could make a meaningful impact on others. I’ve always had a natural desire to help people succeed, even before I had the language for what that looked like professionally.
Looking back, it makes perfect sense that I landed in training and development. Helping others unlock their potential feels less like a job and more like a calling.
Where do you call home and what does “home” mean to you?
I call Springfield, IL my home. Home is wherever I can fully exhale and be present with the people who matter most. It’s less about a specific place and more about the sense of peace, belonging and stability you create. For me, home represents love, growth and the space to recharge so I can show up as my best self everywhere else. It’s my foundation.
What’s your favorite Wayfair product that you’ve purchased?
One of my favorite purchases is the Mercer41
Cloud Modular Sectional Couch because it blends modern style with everyday comfort. It arrives fully assembled for your convenience. With deep, cloud-like seating and room for up to six people, it’s perfect for hosting or unwinding after a long day. It truly anchors my living space while making it feel warm and inviting.