In customer advocacy, communication makes all the difference — and Mandy Farah knows it well. As a Service Specialist II on Wayfair’s Service Security team, she’s spent the past four years helping protect our customers and their shopping experience. From reviewing transactions for potential fraud to helping customers resolve order issues, Mandy approaches every interaction with empathy and care, making sure every customer feels supported and secure.

For Philip Mikulik, Senior Manager of Safety & Security Operations, safety is personal — it’s about protecting people, not just enforcing rules.

At the intersection of global trade and compliance, Alexi Peckham, Senior Manager of Freight Compliance, has carved out a career defined by teamwork, growth and a commitment to building strong foundations.

For Ronan Cribbin, analytics is more than numbers on a page — it’s a way to connect people, simplify complexity and drive collaboration.

Charishma Tammina knows that solving complex challenges requires both technical skill and curiosity. As a Software Engineer II on the Production Addition Workflows team, she has spent the past 10 months enhancing Wayfair’s supplier product onboarding process through thoughtful design, implementation and collaboration.

Andrew Poole knows that running an efficient operation is about more than just moving product – it’s also about moving the needle on sustainability. As Inbound Operations Manager at Wayfair’s fulfillment center in Romeoville, IL, Andrew has spent the past two and a half years streamlining how goods are received and stored at one of our highest-volume sites, all while guiding his team through major process improvements.

Kenneth Sine knows that strong supplier relationships start with trust, and that trust starts with showing up. As Head of Global Procurement at CastleGate Forwarding (CGF), Ken leads with transparency, long-term thinking, and a deep respect for partnership. His work helps ensure that Wayfair’s international logistics network runs efficiently and sustainably.

At Wayfair, we know that creating a sense of home extends beyond our products. It includes supporting people and communities on their journey to safe, stable housing. In 2024, our commitment came to life through meaningful partnerships, hands-on volunteering and targeted community investments.

In celebration of Wayfair’s 2024 Corporate Responsibility Report, this week’s Behind the Box spotlights Devin Giles, our new Head of Global Sustainability & ESG. Since joining two months ago, Devin has hit the ground running – leading efforts to integrate sustainable practices across our operations and identifying long-term opportunities to reduce carbon, cut waste and boost energy efficiency.