Zachary Fagiano, associate director of Risk and Insurance, plays a critical role in safeguarding Wayfair across the business. He leads workers’ compensation claims, major litigation matters, property insurance programs and contract compliance related to indemnification and insurance provisions. Zachary and his team have the unique opportunity to touch nearly every part of the business, helping Wayfair manage risk while supporting growth across the company.

As a global sales trainer, Jae Grier focuses on equipping sales agents with the skills, confidence and product knowledge they need to drive revenue and deliver exceptional customer experiences. In this role, she designs and facilitates impactful training programs, identifies performance gaps and implements continuous learning strategies that support long-term success.

As a terminal supervisor in McDonough, GA, Jami Brown leads the Home Delivery and Deluxing (HDO) teams. In this role, she partners closely with third-party carriers to ensure high-quality items and seamless delivery experiences for Wayfair customers. Known throughout the building as a go-to source for all things HDO, Jami brings deep expertise to every aspect of the operation, from setting up loadouts for drivers to coaching team members on survey importance and timely departures.

As the General Manager of Professional Sales, Keith Reynolds leads the teams responsible for enrolling business customers, delivering seamless and high-quality onboarding experiences and providing sales support across both managed and unmanaged accounts. In this role, he advocates for his teams’ needs, whether that’s pushing for better tools, stronger strategies or solutions to roadblocks.

For Perigold customers, a smooth delivery experience starts with people like Renee Singh.Renee is a Service Specialist II at Perigold, where she keeps a close eye on high-value orders to anticipate customer needs and ensure every order stays on track. She also supports customers directly through high-touch calls, offering clear guidance and steady support throughout their journey, from purchase to delivery.

At Wayfair, sustainability is built into how we move products, serve customers and plan for the future. In partnership with Prologis and Station A, Wayfair is working to turn its fulfillment centers in Perris, California and Romeoville, Illinois into renewable energy hubs that generate and store clean power on site. These projects help to reduce emissions, lower costs and strengthen the resilience of our logistics network.

At Wayfair, we believe that home extends beyond four walls. It’s the neighborhoods where our teams work every day, the people who live alongside us and the local organizations helping others find stability and belonging. This year, we are proud to continue the Wayfair Neighborhood Fund with expanded reach and our largest investment yet.

Behind each price tag, there’s a problem-solver like Ian Whittle. A Technology Lead on our Pricing team, Ian has spent the last four years turning complex data into the product prices customers see every day. His work goes beyond calculations — his team builds and maintains the systems that deliver those prices at massive scale, keeping everything seamless and accurate.

Working in a fast-paced customer service environment requires a consistent standard of excellence. As a Service Supervisor at Wayfair’s Athens Center of Excellence in Georgia, Sadie Mooney leads a team of seven Frontline Service Agents, guiding daily operations and ensuring every customer interaction reflects our commitment to exceptional service.