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March 22, 2022
Machine learning (ML) profoundly transformed the digital shopping experience for millions of people worldwide. We’ve seen this at Wayfair, where our teams are continuously delivering intelligent and improved experiences for our customers by integrating ML at every stage of their journey with us. Right now Wayfair is leveraging hundreds of ML applications, which on the outside are improving marketing campaigns, improving the visual merchandising of the products we sell, personalizing product recommendations, enabling high-quality customer service, and more.
March 17, 2022
I’m excited to share that today INFORMS announced Wayfair received the 2022 INFORMS Prize, which recognizes businesses for their “sustained and enduring achievement and success of utilizing Operations Research (O.R.) and analytics into our organizational decision making.”
March 16, 2022
When customers submit search queries, such as “ivory jute oriental,” it is essential for the search engine to understand which types of products they are looking for. In this case, the customer is likely shopping for an area rug. Equipped with this knowledge, we can tailor the search results page by displaying area rug-specific filters and banners and refine the search results by first showing area rugs. At Wayfair Search, the Query Classifier Model performs this task of real-time prediction of the desired product types based on user search queries. This blog post discusses how we designed, trained, and deployed this deep learning classification model at SearchTech.
March 15, 2022
This week the Women in Cybersecurity (WICyS) Organization kicks off their ninth annual WICYS 2022 conference. For anyone not familiar with WICyS, it’s a global organization dedicated to the recruitment, retention, and advancement of women in cybersecurity. The summit is THE premier event for women in cybersecurity, a place where the energies of attendees come together and push the needle when it comes to the underrepresentation of women in cyber.
March 10, 2022
“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it.” - Albert Einstein.
March 8, 2022
Today is March 8 which is International Women’s Day. Every year on this date, the world celebrates the social, economic, cultural, and political achievements of women while calling for the continued acceleration in gender parity. As everyone takes a moment to reflect, the Wayfair Tech Blog team took a few minutes to sit down with Wayfair’s new Chief Technology (CTO), Fiona Tan, to get to know her and hear her thoughts on International Women’s Day.
February 28, 2022
If you've ever wondered how important customer experience is to a brand, consider this statistic from PwC, "in the U.S., even when people love a company or product, 59% will walk away after several bad experiences, 17% after just one bad experience." That tells you everything you need to know.
February 3, 2022
As you can imagine, Wayfair’s journey from a startup to being one of the world’s largest online shopping destinations for home didn’t occur by happenstance. Many factors fueled our success, including a passion for solving challenging problems through team innovation.
December 22, 2021
Welcome, Wayfairians and open source enthusiasts. In this blog, I will share with you the building of our open-source hub for Wayfair, wayfair.github.io. The site is live right now, and I encourage everyone to visit. You can browse guides on getting started with OSS, read about featured projects we are watching in the Wayfair Open Source Program Office (OSPO); and find some practical tips and guidance which we hope will be of help to the entire OSS community.