At Wayfair, members of our award-winning customer service team understand that the customer’s experience is more than just a phone call – it takes compassion, empathy, and a desire to deliver the best experience possible, every step of the way. From October 4-8, Wayfair celebrated Customer Service Appreciation Week by speaking with five of our customer service consultants across the company, from Berlin to Oregon, Utah, and Galway, about who they are and what customer service means to them.

When shopping for your home - it's personal. Home is where we unwind after a long day, where we spend quality time with family and friends. It’s where we play, entertain and, for many of us, it’s where we work. At Wayfair, we are focused on giving everyone the power to create spaces that are just right for them, and our award-winning Customer Service team plays an essential role in that. From sharing specialized product expertise for a home improvement project, or providing a delivery update for a much-anticipated crib, to being there to make it right if things go wrong, our team supports our customers every step of the way.

Matt Cabral is no stranger to transitions. After nearly eight years of service in the United States Army, he transitioned from his position as Captain to enter civilian life and faced a pivotal moment shared by many of his fellow veterans: how to translate the experiences and invaluable skills he gained during his time in service to a new kind of workforce. To help make that transition, he turned to Hiring Our Heroes.

This article is part of our "Employee Spotlight" series where we speak to and highlight some of the wonderful people who make up the Wayfair team.

Each summer, Wayfair welcomes dozens of interns to teams ranging from Engineering to Talent Management. These undergraduate, MBA, and high school students are immersed in a 10-week program that aligns them with challenging and real projects to push them further on their way to advancing their careers. With the opportunity to grow and collaborate with leaders across the company, Wayfair’s interns work collaboratively on all facets of the business to gain the experience and knowledge needed to reach their professional goals.

This article is part of our series "Employee Spotlight," where we speak to and highlight some of the wonderful people who make up the exceptional teams at Wayfair.

This article is part of our series “Conversations With Creatives,” where we connect with the talented individuals of Wayfair’s Creative teams to hear their insights. They share their perspectives on their roles, their experiences, and what makes Wayfair a destination for creatives of every kind.

This article is part of our series "Employee Spotlight," where we speak to and highlight some of the wonderful people who make up the exceptional teams at Wayfair.

In our home we strive to create an environment where all employees feel comfortable and empowered to bring their authentic selves to work every day. To help ensure this, Wayfair has employee-created and led Employee Resource Groups (ERGs), supported by our Culture & Inclusion team, with the aim to create safe, inclusive spaces for community building, networking, and professional development. This March our Women+ ERG celebrated Women’s History Month by organizing an internal fireside chat with Wayfair board member, Anke Schäferkordt. The event was moderated by Fiona Tan, Global Head of Customer and Supplier Technology. Throughout the hour-long chat Anke shared invaluable insights about the importance of challenging the status quo, male allyship, mentorship and much more.