The Wayfair Communications Platform: The One-Stop Shop for all Customer, Supplier, and Employee Communications
If you're a Wayfair customer or supplier, you have received our promotional and transactional messages. These come in a variety of flavors. For promotions, it could be a Thanksgiving/Black Friday sale or a Summer/July 4th deal. With transactional messages, the focus is on areas such as order updates, shipment confirmations, and cart abandonment messages.
9 Min Read
When I first started learning about web development, I discovered an instant infatuation with design. I would scroll endlessly through Dribble, thinking that everything on there felt perfect and was in an untouchable realm of its own – one I didn’t feel worthy of entering. I think that’s in part why I was drawn to web development – I wanted to be in the presence of designers and get to touch those (seemingly) infallible creations they produced. My curiosity for both development and design eventually led me down a path of learning and self-discovery, a path which brought me to my current role as a creative technologist. If that name is new to you (or perhaps sounds like what programmers in the 1940s were called), I’m right there with you! I’m still getting used to it and discovering what the role is myself, so come along and I’ll share what I’ve uncovered in these dark and inky corridors!
5 Min Read
Have you considered contributing to open-source software but were not sure what the work entails? Maybe you heard some people even get paid to work on open source and are curious about where to begin. A good first step is to understand the common challenges and pitfalls that come with open-sourcing a new library, so you can avoid them. Come join me and the rest of the Dynamic Services team on our journey...to open source!
6 Min Read
Machine learning (ML) profoundly transformed the digital shopping experience for millions of people worldwide. We’ve seen this at Wayfair, where our teams are continuously delivering intelligent and improved experiences for our customers by integrating ML at every stage of their journey with us. Right now Wayfair is leveraging hundreds of ML applications, which on the outside are improving marketing campaigns, improving the visual merchandising of the products we sell, personalizing product recommendations, enabling high-quality customer service, and more.
6 Min Read
At Wayfair, we operate at a massive scale, which has led to tremendous growth over the last decade. During this time, we have increased our traffic more than twenty-fold. To keep pace and fulfil our technology platform needs, scaling has been vital. In fact, it’s been at the core of everything we do throughout this timeframe.
13 Min Read
As most everyone knows by now, Wayfair is a major e-commerce company focused on furniture and home goods. What you may not be aware of are the many technical elements happening behind the scenes to ensure that 22 million products are delivered to you on time. This is an area I’m familiar with as I work in Wayfair’s International Supply Chain Engineering (ISC) department. A relatively new group, our journey began with a significant realization—we needed to break our monolith into microservices. Specifically, we needed to manage authorization across all of our new microservices. The answer was the Oso authorization framework. For this blog, I’ll walk through the steps we took to make these changes. This includes how we initially broke apart our monorepo, the process of writing a proof of concept with Oso, and how we moved to production with the support and collaboration of Oso’s engineers.
6 Min Read
If you've searched on Google or Bing for an item to make your home just right for you, and came across an ad for Wayfair, then you've already experienced our Wayfair Ads Bidding Platform in action! This post dives into the details of why we built this platform, how it evolved, its core building blocks, and plans for future enhancements.
11 Min Read
Wayfair increased its Deploy Frequency - the rate at which we ship new functionality to customers - by 490% between January 2019 and June 2021.
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October is National Cybersecurity Awareness month, and Wayfair believes security education and awareness is a critical component of our overall security program. This blog will outline how Wayfair’s Cybersecurity Awareness Program educates employees on how to act securely in the workplace and in their personal lives.
5 Min Read
We are all too familiar with the unpleasant experience of a native app crash. You’re happily playing your favorite game, queuing up the next video, researching the next piece of furniture to buy (hint: Wayfair may help!) when all of the sudden, POOF! The app is gone and you’re back to your phone’s home screen. Those who are less technically inclined might not even know that this was an app crash, or worse, they may think that somehow their actions were responsible for the un-magical disappearing act. Android is slightly more helpful: after a crash, the user is presented with a dialog that tells them that unfortunately, their favorite app has stopped. Unfortunate, indeed. But just how unfortunate? This post explores the return on investment for fixing crashes. Keep reading to learn what we learned.
9 Min Read