Le Zhang

Senior Machine Learning Scientist

Software Engineer and Scientist with over a decade of experience working on applied ML problems in speech, language and machine intelligence.

Wayfair Tech Blog

Vision-Language Models in the Wild: Damage Diagnostics from Customer Photos

Providing a fast and fair resolution when an item arrives damaged is critical for maintaining customer trust at Wayfair. When customers report a problem, whether online or with an agent, we often ask for photos because they’re the quickest way to understand what happened and choose the right resolution.

6 Min Read