Jacob Baron

Software Engineer III

Machine Learning Scientist with a PhD in Physics and experience across the Machine Learning lifecycle.

Vision-Language Models in the Wild: Damage Diagnostics from Customer Photos

Providing a fast and fair resolution when an item arrives damaged is critical for maintaining customer trust at Wayfair. When customers report a problem, whether online or with an agent, we often ask for photos because they’re the quickest way to understand what happened and choose the right resolution.

6 Min Read