Introduction: The High Cost of the "Last Mile"At Wayfair, we prioritize the safe arrival of every customer order. Currently, quality control relies on manual visual inspections, a system that is difficult to scale and prone to human error. Damaged package shipments impact the customer experience through delayed replacements and frustration, which also drives up our costs with increased logistical strain. To address this, we developed Tarragon, a YOLO-based Computer Vision (CV) model that automatically detects damaged packages in real-time. By integrating Tarragon into our warehouse sorting flow, we are moving toward a scalable, automated solution that protects the customer experience before the "last mile" begins. In this post, we will dive into how we build and integrate Tarragon into our operations.
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