Ritu Yadav

Lead Product Designer

Ritu Yadav is the user experience lead driving Wayfair’s pre-order and post-order customer support journey. She focuses on building GenAI solutions for customer and supplier support agents automating how Wayfair listens to customer feedback. Her work creates cost-efficient solutions and delivers measurable business impact.

Wayfair Tech Blog

Engineering Design QA Out of the Process: How Wayfair Taught AI to Catch Design Bugs

Across Wayfair, we're investing heavily in applied AI, piloting different tools and approaches across design, engineering and product to make everyday work faster and better. This is the story of one of those experiments, and it starts with a chore every product team knows: design QA, the check between "built" and "shipped" where a designer compares the coded screen against the Figma design and flags what drifted. A heading a few pixels too small. A link that picked up the wrong font. Spacing that collapses the moment one more component lands on the page.

5 Min Read