At Wayfair, we have always been committed to creating the best possible shopping experience for home, and our in-house customer service team plays an essential role in helping our customers find and purchase the items that are just right for them.

This article is part of our series "Out of Office," where we highlight the passions and hobbies of our employees — the things that “make us tick” — that allow us to tackle challenges, solve complex problems, and make meaningful changes, together.

This article is part of our series "Employee Spotlight," where we speak to and highlight some of the wonderful people who make up the exceptional teams at Wayfair.

At Wayfair, we understand that for candidates considering joining our team, a large part of that consideration is weighed by how they perceive our company culture and whether or not they feel represented in the workplace. It’s important to us that all of our employees, and future employees, feel like Wayfair is a place they can be themselves. In pursuit of that goal, we offer candidates the opportunity to meet with our Culture Ambassadors outside of the formal interview process.

Throughout the COVID-19 pandemic, our frontline teams have been critical in keeping our warehouse and delivery operations running smoothly, enabling Wayfair to continuously deliver an exceptional experience to our customers. Our associates have done a remarkable job of keeping each other safe while working to safely serve our customers through this challenging time — and we’ve been tremendously grateful for their dedication.

An internship is among the first steps we take when charting our career path. It’s where we discover new strengths and interests, and gain clarity on what we want to do next. For Sushmita Anoop Singh, her internship on Wayfair’s Candidate Experience team was a great opportunity to do just that.

More than 40% of hourly employees to receive pay increase effective immediately

Meet Nicholas

Meet Michael