At Wayfair, we have always been committed to creating the best possible shopping experience for home, and our in-house customer service team plays an essential role in helping our customers find and purchase the items that are just right for them.
That’s why we are excited to see our outstanding team earn recognition from The Stevie Awards once again in 2021:
- Customer Service Department of the Year, Retail (Bronze Award)
- People’s Choice Favorite Customer Service, Retail
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. These wins are a well-deserved recognition of our Customer Service team’s incredible work – especially in the face of the unprecedented challenges of 2020.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher.
In the last year, consumers looked to Wayfair for all of their home essentials as they transformed their spaces into home offices and classrooms to outdoor bistros and playgrounds. Our incredible team rose to the challenge, interacting with millions of customers and giving each the individualized attention they needed. Our team’s outstanding efforts in these circumstances cannot be overstated, and we are enormously proud of the work they’ve done and continue to do to support our customers - each and every day.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available atwww.StevieAwards.com/Sales.