Imagine using an e-commerce site like Wayfair to find the perfect sofa for your living room, only to discover when it arrives that the six-foot length in the description actually measures closer to seven feet. Now you are debating if it's fine that it overlaps the carpet (your partner is shaking their head) or if you should arrange a return and start your sofa search all over. Situations like this highlight the impact on the customer of inaccurate product dimensions on an e-commerce site. They may be frustrated, lose a little trust in e-commerce purchases and maybe even put that sofa back on a truck to the warehouse.
