Whether redecorating, renovating or simply shopping for that “just right” item, a helping hand in creating a home that is uniquely one’s own can go a long way. That’s why Wayfair offers a variety of services to help customers with virtually any home project. From offering expert advice on high-consideration purchases such as dishwashers, lighting and vanities, to providing white glove delivery, assembly, installation and free design services, Wayfair’s team of experts and designers is available to help customers bring their unique vision of home to life.
“At Wayfair, we are focused on being the go-to source for everything home. In addition to a vast selection, we provide a suite of services that help our customers find, select, install and protect the products that they purchase for their homes - and we’re just getting started,” says Mark Poston, Wayfair’s Vice President, Global Head of Sales & Home Services. "Imagine having your end-to-end kitchen renovation - from design all the way to construction - handled entirely by Wayfair. How about moving beyond individual product protection to cover complete repair and maintenance services for the home. We are heading down that path, continuously expanding our offerings to ensure we are there for our customers at every step of their home journey."
When it comes to everything and anything home, Wayfair's team offers a variety of services that make shopping, designing and renovating easier than ever before.
Free Design Service
Wayfair’s free design service allows shoppers to work with a designer one-on-one – from selecting fabric swatches, working with specific floor plans, and even pulling together product recommendations for a personalized mood board. Whether by phone, chat, email – or even in real life – Wayfair’s team helps customers find that perfect custom chaise or achieve that living room look they’ve always wanted.
An Assembly Pro At Your Door
Wayfair’s assembly services are designed to help save time and stress. To date, Wayfair has saved customers millions of hours of assembly time. To take advantage of this service, shoppers can simply add Expert Assembly to their cart at checkout.
Whether installing a new light fixture or bathroom vanity, Wayfair’s at-home installation services, backed by transparent pricing and easy scheduling, matches customers with a licensed installation expert with just a few clicks. It’s as easy as adding an item to cart and selecting Expert Installation at checkout.
When Accidents Happen
Spilled wine? New sofa mistaken for a coloring book? Accidents happen, and Wayfair’s Protection Plans offer a suite of services and warranties that provide hassle-free replacements to make sure customers are always prepared.
“With our customers at the center of everything we do, our Sales and Home Services team is dedicated to providing best-in-class support across our family of brands,” says Poston. “We’re excited to continue learning from and helping our customers as we innovate and reimagine new ways to support every home need imaginable.”