Wayfair Releases 2024 Corporate Responsibility Report

Andrew Poole knows that running an efficient operation is about more than just moving product – it’s also about moving the needle on sustainability. As Inbound Operations Manager at Wayfair’s fulfillment center in Romeoville, IL, Andrew has spent the past two and a half years streamlining how goods are received and stored at one of our highest-volume sites, all while guiding his team through major process improvements.

Kenneth Sine knows that strong supplier relationships start with trust, and that trust starts with showing up. As Head of Global Procurement at CastleGate Forwarding (CGF), Ken leads with transparency, long-term thinking, and a deep respect for partnership. His work helps ensure that Wayfair’s international logistics network runs efficiently and sustainably.

At Wayfair, we know that creating a sense of home extends beyond our products. It includes supporting people and communities on their journey to safe, stable housing. In 2024, our commitment came to life through meaningful partnerships, hands-on volunteering and targeted community investments.

In celebration of Wayfair’s 2024 Corporate Responsibility Report, this week’s Behind the Box spotlights Devin Giles, our new Head of Global Sustainability & ESG. Since joining two months ago, Devin has hit the ground running – leading efforts to integrate sustainable practices across our operations and identifying long-term opportunities to reduce carbon, cut waste and boost energy efficiency.

Trisha Malconian brings a clear focus to every challenge she takes on as Category Manager at Wayfair. Over nearly five years with the company, she has become a trusted leader known for her strategic thinking, commitment to growth and ability to elevate those around her.

Wayfair has always been the destination to find just the right piece for your home. Now, we’re making it easier to discover your personal style with two new features on the Wayfair app: Discover and Image Search. With these updates, we’ve reimagined the app experience to spark creativity and make finding what you love simple and intuitive. Whether you’re just starting out or ready to buy, this new experience is designed to meet you where you are and make the journey from inspiration to installation feel effortless.

At the intersection of customer insight and financial strategy, Curtis Crawford is helping shape how Wayfair drives loyalty and long-term growth. As Head of Fintech & Loyalty, he leads the teams that make shopping at Wayfair easier, safer and more rewarding. From financing options that support budget flexibility to loyalty programs that keep customers coming back, Curtis’s work is central to how Wayfair earns and grows market share.

Helen Stanley-Serrano, Senior Associate of Wayfair’s Office Experience team, plays a key role in shaping the daily operations of the Boston office. With over four years at Wayfair, Helen is known for her attention to detail, creativity and commitment to fostering a workplace where employees feel supported and engaged.

A home is more than just a place to live. It represents stability, dignity and for many families, a chance to start fresh. That’s the shared mission behind Wayfair’s partnership with the Chicago Bulls and collaboration with nonprofit Humble Design, which supports families in Chicago as they transition out of homelessness.

Leadership is often defined by consistency, care and the ability to bring out the best in others. That’s exactly what you’ll find in Danielle Bradley, manager of Home Delivery and Returns at Wayfair’s Romeoville facility. Known for her commitment to excellence and people-first mindset, Danielle has played a key role in driving engagement, improving processes, and building a strong culture of safety and support.